Md. Rashidul Hasan Dollar

(private; IT - Software/Internet/E-Commerce)

April 2006 - Present ( 2 years, 7 months )

As a Technical Support Executive I’ve the following Responsibilities:
1. Configure hardware and software.
2. Perform system testing for quality assurance and process the shipment of software and hardware to meet purchase order specifications.
3. Install & maintain an orderly workflow and monitor necessary supply levels.
4. Efficiently install software products and provide initial training for the end-user.
5. Train up the customer on the essential operations and functions of the products.
6. Pre sales technical Support
7. Pre and post installation coordination of confirming installation dates and destinations, confirming necessary tool requirements, completing trip reports and following up with the customer.
8. Establish new accounts on the network, maintaining, monitoring & troubleshooting.
9. Deploy & Implementation

(private; IT - Software/Internet/E-Commerce)

February 2005 - April 2006 ( 1 year, 1 month )

As a Programmer I’d the following Responsibilities:
1. Define and analyze problems to effect computer-oriented solutions,
2. Gather information, prepare charts and documents describing what needs to be done and how it is to be done
3. Design new systems, develop new forms, reports and screens.
4. Develop test data.
5. Test and debug programs
6. Document all procedures utilized by programs, evaluate and/or modify computer programs.
7. Develop special and general or multi-purpose programs to facilitate interface with a computer.
8. Install, document and maintain compilers, programming and other software packages, and database systems.
9. Monitor systems performance, plan, design and implement data Communication networks, including computer-to-computer links.
10. Provide assistance to users on how to use computing facilities.
11. Teach functions of the products prepare documentation, evaluate hardware and software.